Fly Out Front

Proverbs on How to Start an Enterprise or Lead a Movement • 19

Create Templates That Work: Standardize Everything That Makes Multiplication Efficient

• Create franchises, charters, and chains • Set up systems for empowerment, not for nitpicking • As much as possible, keep decisions as close to the field as possible • Use templates and protocols • Replicate what works; reject all else • Beware of privacy dragons • Backline support does just that; frontline workers do the job • Learn from the pros; but put your own spin on everything you accept